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Whether you have a question about a grill, pizza oven, or need help choosing the right piece for your backyard oasis.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas and grills may include specific delivery details on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your space, please refer to our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different model?
If you would like to swap a grill, fire pit, or pizza oven for a different model, contact us within 30 days of delivery. Our team will walk you through the exchange steps and any shipping considerations.
How do I choose between a gas grill and a charcoal grill?
Gas grills offer quick ignition and precise temperature control, making them ideal for weeknight cooking. Charcoal grills deliver that classic smoky flavor many outdoor chefs prefer. Consider how often you cook and the flavor profile you enjoy most.
What should I know before purchasing a pizza oven or fire pit?
Check the dimensions to make sure the unit fits your patio or deck area, and confirm any clearance requirements for safe placement. Material and fuel type also matter, so review each product description for specifics on construction, BTU output, and recommended surfaces.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Owned and operated by Backyard Kitchens USA, our team replies to every inquiry within one business day.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If a grill, fire pit, or pergola is not the right fit, our return policy gives you 30 days to start a return.
